Terms and Conditions for the Purchase of Goods or Services Online
1. The terms
* What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or accessibility to our video content.
* Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
* Who we are. We are Nabiracosmetics a company registered in England and Wales .
* How to contact us. You can contact us by telephoning our customer service team by writing to us at email: nabiracosmetics@gmail.com
* How we may contact you. If we have to contact you we will do so by writing to you at the email address or postal address you provided to us in your order.
* “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
* How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
* If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
* Your reference number. We will assign a reference number to your order which will be related to your account profile with us. This will show on your order. It will help us if you can tell us the order number whenever you contact us about your order.
Our products
* Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
5. Our rights to make changes
* Minor changes to the products. We may change the product:
* to reflect changes in relevant laws and regulatory requirements; and
* to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
Providing the products
* Delivery costs. The costs of delivery will be automatically calculated for you on our website, depending on the delivery destination and postal charges.
* When we will provide the products. During the order process we will let you know when we will provide the products to you.
* If the products are goods. If the products are Goods we will deliver them to you as soon as reasonably possible and in any event within three working days after the day on which we accept your order for deliveries within the UK (so long as the correct delivery details are provided to us). If you order within the UK you will receive a text from us informing you when delivery will take place. The time for overseas delivery will vary depending on any delays with customs. We would estimate however that you should receive your delivery in 30 days. You can email our customer services team to track your order at any time.
* Missing goods – please note that our orders are checked for content by three individuals and checked against an order list before despatch. Therefore it is extremely unlikely that a mistake will be made in respect of content. If we suspect a fraudulent claim or where there are repetitive claims by an individual, then at our discretion we will not replace the missing goods.
* Invoice and packaging will be required as photographic evidence in order for us to investigate missing items.
* We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. The time for overseas delivery will vary depending on any delays with customs, which we are not liable for. We would estimate however that you should receive your delivery within 30 days.
* Providing the correct shipping address. The customer is responsible for providing us with the correct shipping details. We cannot be held responsible for deliveries made to incorrect or incomplete addresses provided by customers.We post all orders to the address that you provide us with, so please check your order confirmation email to ensure that the address is completely correct. If you have paid with PayPal, please double check that your PayPal delivery address is correct. If you spot a mistake please email us to let us know as soon as possible so that we can have this amended before shipping. In any instance where the address that you have provided is not 100% correct, and your order is shipped, we will need to wait for the parcel to be returned if we are to provide any kind of re delivery / refund.
Damaged / Faulty products. If you deem your product(s) to be damaged or faulty you will need to contact us within 2 working days of receiving your item(s) to make us aware of the issue. If you contact us regarding your product(s) being damaged or faulty outside of this time frame it will be down to the discretion of the management as to whether you are eligible for an exchange or refund
Your rights to end the contract
You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, when you decide to end the contract and whether you are a consumer or business customer:
If what you have bought is faulty you may have a legal right to end the contract (or to get the product replaced or an online course re-performed or to get some or all of your money back), see 9.2 and 9.3 below;
If you want to end the contract because of something we have done or have told you we are going to do, see clause 2;
If you are a consumer and have just changed your mind about the product, see clause 3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you may have to pay the costs of return of any goods.
Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
there is a risk that supply of the products may be significantly delayed because of events outside our control;
we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than four weeks; or
you have a legal right to end the contract because of something we have done wrong.
Exercising your right to change your mind as a consumer (Consumer Contracts Regulations 2013). As a consumer, for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
Makeup booking a deposit is required upon booking, please note that all deposits are non-transferable and non-refundable.
When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:
make-up products which have been opened and used or where products have been sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us
43 dorking road,
Rm3 9yx Romford,London
. If you are a consumer exercising your right to change your mind or there is a fault with the product, then where the products are Goods you must return these within 5 days of telling us you wish to end the contract.
When we will pay the costs of return. We will pay the costs of return if the products are faulty or were wrongly described. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, clause 2
Our responsibility for loss or damage suffered by you if you are a consumer
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
